Urgent tech support when you need it
Our team is here to support you with operational questions, performance issues, and critical problems, 24 hours a day, every day of the year.
Covering both the core EventStoreDB database as well as all officially supported clients, our support engineers are well equipped to advise on best practice configuration and help you diagnose issues. And they work closely with our developers to fix any bugs that you encounter.
Assistance with version upgrades
Get help with version upgrades so that you can take advantage of the latest features.
Our support engineers are experienced in advising on and supporting EventStoreDB upgrades with minimum downtime. They’ll work with you to plan rolling upgrades of your clusters, and help to ensure that your client connections remain compatible with the new server version.
On-prem and Cloud hosted
Our support plans cover both on-prem and Cloud solutions so whether you self-manage all of your infrastructure, use Event Store Cloud, or have a mix of the two, we’ve got you covered. Planning on migrating to Event Store Cloud? Support customers can get help with the migration process including online tooling and identifying bespoke options.
Not in production yet? Take a look at our pre-production support
We also offer support plans for pre-production, which aim to get speed up project timelines and make your EventStoreDB project successful. You'll get access to the engineers at Event Store for help with development questions and best practice advice to help you move towards production.