Event Store Cloud Support

Want to have direct help on-hand from the team at Event Store? All Cloud customers can choose to add commercial support covering core EventStoreDB usage and version upgrade support. Choose from a range of SLAs to suit your project requirements.

Choose a level Get in touch
  • Pre-production

    For development and pre-production environments.

    Next business day
    response

    9am-5pm   Mon-Fri

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
  • Production next day

    Our standard level of support for production environments.

    Next day
    response

    9am-5pm   7 days a week

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
    • Production support tickets
    • Fix commitment
  • Production same day

    Our standard level of support for production environments.

    Same day
    response

    9am-5pm   7 days a week

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
    • Production support tickets
    • Fix commitment
  • Enterprise

    When you need 24×7 support and the fastest response times.

    2 or 8 hour
    response

    24 hours   7 days a week

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
    • Production support tickets
    • Fix commitment
    • Custom builds