Event Store Cloud Support
Want to have direct help on-hand from the team at Event Store? All Cloud customers can choose to add commercial support covering core EventStoreDB usage and version upgrade support. Choose from a range of SLAs to suit your project requirements.
Choose a level Get in touchDevelopment support
Whether you are migrating to Event Store Cloud or starting a new project, our team of support engineers can help with core EventStoreDB functionality and client code, as well as the network setup for connecting ES Cloud to your existing infrastructure. You'll get access to our support portal where you can create and manage tickets, and you'll deal directly with engineers at Event Store.
Upgrade support
Need to upgrade from an older version of EventStoreDB as part of your migration to ES Cloud? Commercial support customers get assistance with their version upgrades to ensure things go smoothly.
Protect your critical systems
If you encounter issues, you want to know you have help on-hand to get things fixed. Our support team will work with you until resolution and will help you understand the root cause to avoid recurrences.
Support for Event Store Cloud customers
Features | Free support Included |
Paid support Starting from $125/month |
---|---|---|
Availability of ES Cloud (uptime SLA) | ||
Event Store user forum | ||
Support portal login | ||
Access to EventStoreDB engineers | ||
Upgrade support | ||
Developer support | ||
Networking support | ||
Ticket SLA | N/A | From 2 hour to next business day |
Choose a level of support to suit your needs
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Pre-production
For development and pre-production environments.
Next business day
response9am-5pm Mon-Fri
Find out more
Includes:
- Developer support tickets
- Upgrade support
-
Production next day
Our standard level of support for production environments.
Next day
response9am-5pm 7 days a week
Find out more
Includes:
- Developer support tickets
- Upgrade support
- Production support tickets
- Fix commitment
-
Production same day
Our standard level of support for production environments.
Same day
response9am-5pm 7 days a week
Find out more
Includes:
- Developer support tickets
- Upgrade support
- Production support tickets
- Fix commitment
-
Enterprise
When you need 24×7 support and the fastest response times.
2 or 8 hour
response24 hours 7 days a week
Find out more
Includes:
- Developer support tickets
- Upgrade support
- Production support tickets
- Fix commitment
- Custom builds
Interested in paid support for your Event Store Cloud clusters?
If you require more information on our support plans for Event Store Cloud, please get in touch with our team using the form below.