Managed EventStoreDB Support - Event Store Cloud

Features	Free support Included	Paid support Starting from $125/month
Availability of ES Cloud (uptime SLA)
Event Store user forum
Support portal login
Access to EventStoreDB engineers
Upgrade support
Developer support
Networking support
Ticket SLA	N/A	From 2 hour to next business day

Pre-production

For development and pre-production environments.

Next business day
response

9am-5pm Mon-Fri
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Includes:
- Developer support tickets
- Upgrade support
Production next day

Our standard level of support for production environments.

Next day
response

9am-5pm 7 days a week
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Includes:
- Developer support tickets
- Upgrade support
- Production support tickets
- Fix commitment
Production same day

Our standard level of support for production environments.

Same day
response

9am-5pm 7 days a week
Find out more
Includes:
- Developer support tickets
- Upgrade support
- Production support tickets
- Fix commitment
Enterprise

When you need 24×7 support and the fastest response times.

2 or 8 hour
response

24 hours 7 days a week
Find out more
Includes:
- Developer support tickets
- Upgrade support
- Production support tickets
- Fix commitment
- Custom builds