Event Store Cloud Support

Want to have direct help on-hand from the team at Event Store? All Cloud customers can choose to add commercial support covering core EventStoreDB usage and version upgrade support. Choose from a range of SLAs to suit your project requirements.

Choose a level Get in touch

Support for Event Store Cloud customers

Features Free support
Included		 Paid support
Starting from $125/month
Availability of ES Cloud (uptime SLA)
Event Store user forum
Support portal login
Access to EventStoreDB engineers
Upgrade support
Developer support
Networking support
Ticket SLA N/A From 2 hour to next business day

Choose a level of support to suit your needs

  • Pre-production

    For development and pre-production environments.

    Next business day
    response

    9am-5pm   Mon-Fri

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support

  • Production next day

    Our standard level of support for production environments.

    Next day
    response

    9am-5pm   7 days a week

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
    • Production support tickets
    • Fix commitment

  • Production same day

    Our standard level of support for production environments.

    Same day
    response

    9am-5pm   7 days a week

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
    • Production support tickets
    • Fix commitment

  • Enterprise

    When you need 24×7 support and the fastest response times.

    2 or 8 hour
    response

    24 hours   7 days a week

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
    • Production support tickets
    • Fix commitment
    • Custom builds

Interested in commercial support for your Event Store Cloud clusters?

If you require more information on our support plans for Event Store Cloud, please get in touch with our team using the form below.