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Event Store Cloud Support

Want to have direct help on-hand from the team at Event Store? All Cloud customers can choose to add commercial support covering core EventStoreDB usage and version upgrade support. Choose from a range of SLAs to suit your project requirements.

Choose a level Get in touch

Development support

Whether you are migrating to Event Store Cloud or starting a new project, our team of support engineers can help with core EventStoreDB functionality and client code, as well as the network setup for connecting ES Cloud to your existing infrastructure. You'll get access to our support portal where you can create and manage tickets, and you'll deal directly with engineers at Event Store.

Upgrade support

Need to upgrade from an older version of EventStoreDB as part of your migration to ES Cloud? Commercial support customers get assistance with their version upgrades to ensure things go smoothly.

Protect your critical systems

If you encounter issues, you want to know you have help on-hand to get things fixed. Our support team will work with you until resolution and will help you understand the root cause to avoid recurrences.

prod-support
Features Free support
Included
Paid support
Starting from $125/month
Availability of ES Cloud (uptime SLA)
Event Store user forum
Support portal login
Access to EventStoreDB engineers
Upgrade support
Developer support
Networking support
Ticket SLA N/A From 2 hour to next business day
  • Pre-production

    For development and pre-production environments.

    Next business day
    response

    9am-5pm   Mon-Fri

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
  • Production next day

    Our standard level of support for production environments.

    Next day
    response

    9am-5pm   7 days a week

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
    • Production support tickets
    • Fix commitment
  • Production same day

    Our standard level of support for production environments.

    Same day
    response

    9am-5pm   7 days a week

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
    • Production support tickets
    • Fix commitment
  • Enterprise

    When you need 24×7 support and the fastest response times.

    2 or 8 hour
    response

    24 hours   7 days a week

    Find out more

    Includes:

    • Developer support tickets
    • Upgrade support
    • Production support tickets
    • Fix commitment
    • Custom builds