Event Store Cloud Support
Want to have direct help on-hand from the team at Event Store? All Cloud customers can choose to add commercial support covering core EventStoreDB usage and version upgrade support. Choose from a range of SLAs to suit your project requirements.
Choose a level Get in touchSupport for Event Store Cloud customers
Features | Free support Included |
Paid support Starting from $125/month |
---|---|---|
Availability of ES Cloud (uptime SLA) | ||
Event Store user forum | ||
Support portal login | ||
Access to EventStoreDB engineers | ||
Upgrade support | ||
Developer support | ||
Networking support | ||
Ticket SLA | N/A | From 2 hour to next business day |
Choose a level of support to suit your needs
-
Pre-production
For development and pre-production environments.
Next business day
response9am-5pm Mon-Fri
Find out more
Includes:
- Developer support tickets
- Upgrade support
-
Production next day
Our standard level of support for production environments.
Next day
response9am-5pm 7 days a week
Find out more
Includes:
- Developer support tickets
- Upgrade support
- Production support tickets
- Fix commitment
-
Production same day
Our standard level of support for production environments.
Same day
response9am-5pm 7 days a week
Find out more
Includes:
- Developer support tickets
- Upgrade support
- Production support tickets
- Fix commitment
-
Enterprise
When you need 24×7 support and the fastest response times.
2 or 8 hour
response24 hours 7 days a week
Find out more
Includes:
- Developer support tickets
- Upgrade support
- Production support tickets
- Fix commitment
- Custom builds
Interested in commercial support for your Event Store Cloud clusters?
If you require more information on our support plans for Event Store Cloud, please get in touch with our team using the form below.