Support

Protect your business-critical systems with technical support from the team behind EventStoreDB. Plans for every stage of project from proof of concept to successful operation in production, with a range of SLAs to suit startups to enterprise organizations worldwide.

Choose a level Release and support schedule

Client testimonial

We felt the value of support immediately. Over time the questions I asked became more advanced and in-depth, as I worked to understand EventStoreDB and could ask the subject-matter experts at Event Store. Slav Ivanyuk  |  CTO and Co-Founder, SkuVault

Read the full case study

Enterprise support plans for production environments and business-critical systems

Your systems are your business, so if one of them goes down you're losing money. Get peace of mind with a developer-led support plan from Event Store and our team will be here to support you with operational questions, performance issues, and critical problems. You can choose the SLA that suits your project, from next day for standard production systems to 2 hours for critical enterprise systems. You’ll also get access to the commercial high-availability version of EventStoreDB which includes a set of operational tools.

 

Pre-production support for PoC and development environments

We want you to be successful in implementing EventStoreDB within your PoC projects and development towards production release. That’s why we offer a support plan for pre-production environments. You’ll get access to the Event Store team who’ll be on hand to answer any issues you encounter in the early stages of your EventStoreDB project. And when you’re ready to move to production release, you can upgrade to production or enterprise support to keep things running smoothly.

prod-support
  • Pre-production

    The ideal choice while still in development environments.

    Next business day
    response

    9am-5pm   Mon-Fri

    $1499 / year

     

    Request info

    Includes:

    • Commercial version
    • Developer support tickets
  • Production next day

    Our standard level of support for production environments.

    Next day
    response

    9am-5pm   7 days a week

    $6999 / year

    + $1699 / year per cluster

    Request info

    Includes:

    • Commercial version
    • Developer support tickets
    • Production support tickets
    • Operational tools
    • Fix commitment
  • Production same day

    For organizations that need same day response.

    Same day
    response

    9am-5pm   7 days a week

    $12499 / year

    + $1699 / year per cluster

    Request info

    Includes:

    • Commercial version
    • Developer support tickets
    • Production support tickets
    • Operational tools
    • Fix commitment
  • Enterprise

    When you need 24×7 support and the fastest response times.

    2 or 8 hour
    response

    24 hours   7 days a week

    from $24999 / year

    + $1699 / year per cluster

    Request info

    Includes:

    • Commercial version
    • Developer support tickets
    • Production support tickets
    • Operational tools
    • Fix commitment
    • Custom builds

Enquire about support plans

Leave your details using the form below, and we'll get back to you as soon as possible.