Support
Protect your business-critical systems with technical support from the team behind EventStoreDB. Plans for every stage of project from proof of concept to successful operation in production, with a range of SLAs to suit startups to enterprise organizations worldwide.
Choose a level Release and support scheduleAlready a support customer?
Sign in to the support portalClient testimonial
We felt the value of support immediately. Over time the questions I asked became more advanced and in-depth, as I worked to understand EventStoreDB and could ask the subject-matter experts at Event Store. Slav Ivanyuk | CTO and Co-Founder, SkuVault
Enterprise support plans for production environments and business-critical systems
Your systems are your business, so if one of them goes down you're losing money. Get peace of mind with a developer-led support plan from Event Store and our team will be here to support you with operational questions, performance issues, and critical problems. You can choose the SLA that suits your project, from next day for standard production systems to 2 hours for critical enterprise systems. You’ll also get access to the commercial high-availability version of EventStoreDB which includes a set of operational tools.
Pre-production support for PoC and development environments
We want you to be successful in implementing EventStoreDB within your PoC projects and development towards production release. That’s why we offer a support plan for pre-production environments. You’ll get access to the Event Store team who’ll be on hand to answer any issues you encounter in the early stages of your EventStoreDB project. And when you’re ready to move to production release, you can upgrade to production or enterprise support to keep things running smoothly.
Choose a level of support to suit your needs
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Pre-production
The ideal choice while still in development environments.
Next business day
response9am-5pm Mon-Fri
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for pricing and details
Request info
Includes:
- Commercial version
- Developer support tickets
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Production next day
Our standard level of support for production environments.
Next day
response9am-5pm 7 days a week
Contact us
for pricing and details
Request info
Includes:
- Commercial version
- Developer support tickets
- Production support tickets
- Operational tools
- Fix commitment
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Production same day
For organizations that need same day response.
Same day
response9am-5pm 7 days a week
Contact us
for pricing and details
Request info
Includes:
- Commercial version
- Developer support tickets
- Production support tickets
- Operational tools
- Fix commitment
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Enterprise
When you need 24×7 support and the fastest response times.
2 or 8 hour
response24 hours 7 days a week
Contact us
for pricing and details
Request info
Includes:
- Commercial version
- Developer support tickets
- Production support tickets
- Operational tools
- Fix commitment
- Custom builds