Support

Protect your business-critical systems with technical support from the team behind EventStoreDB. We offer support plans for every stage of project, from proof of concept to successful operation in production. Choose our top enterprise level for 24x7 support and 2 hour response times.

Choose your level of support

Enterprise support plans for production environments and business-critical systems

Your systems are your business, and we understand that if one of them goes down, you're losing money.

Get peace of mind with a developer-led support plan from Event Store. Our team is here to support you with operational questions, performance issues, and critical problems. You can choose the SLA that suits your project, from next day response for standard production systems, to 2 hours response for critical enterprise systems. You’ll also get access to the commercial high-availability version of EventStoreDB which gets the highest priority for our development team and includes an exclusive set of operational tools.

 

Pre-production support for PoC and development environments

We want you to be successful when you implement EventStoreDB within your PoC projects and are working towards production release. That’s why we offer a support plan for pre-production environments. You’ll get access to the Event Store team who’ll be on hand to answer any issues you encounter in the early stages of your EventStoreDB project. And when you’re ready to move to production release, you can upgrade to production or enterprise support to keep things running smoothly.

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Choose a level of support to suit your needs

  • Pre-production

    The ideal choice while still in development environments.

    Next business day
    response

    9am-5pm   Mon-Fri

    Get a quote

    Includes:

    • Commercial version
    • Developer support tickets

  • Production next day

    Our standard level of support for production environments.

    Next day
    response

    9am-5pm   7 days a week

    Get a quote

    Includes:

    • Commercial version
    • Developer support tickets
    • Production support tickets
    • Operational tools
    • Fix commitment

  • Production same day

    For organizations that need same day response.

    Same day
    response

    9am-5pm   7 days a week

    Get a quote

    Includes:

    • Commercial version
    • Developer support tickets
    • Production support tickets
    • Operational tools
    • Fix commitment

  • Enterprise

    When you need 24×7 support and the fastest response times.

    2 or 8 hour
    response

    24 hours   7 days a week

    Get a quote

    Includes:

    • Commercial version
    • Developer support tickets
    • Production support tickets
    • Operational tools
    • Fix commitment
    • Custom builds

What's covered?

Customers on Event Store support plans get access to our online support ticketing system putting you in direct contact with the team of engineers behind EventStoreDB, so you know you’re getting help from the experts.

We’ll help with any problems you encounter with running EventStoreDB stream database, and either recommend modifications you can make to your implementation, or look to apply fixes in the code base.

 

Here's what's included on the various levels:

  • Pre-production

    If you are still in a development environment or working on a proof-of-concept (PoC) Event Sourcing project with EventStoreDB, this is the ideal level to give you non-urgent support if you need it.

  • Production

    This is our standard level of support for live production environments of EventStoreDB. It adds a set of operation tools as well as fix commitment and offers next-day or same-day SLAs.

  • Enterprise

    Our top levels provide 24/7 support and the fastest response times for your business-critical EventStoreDB environments. We offer either 8-hour or 2-hour SLAs and you get custom builds meaning we will provide a hotfix for any critical issues to get you back up and running as fast as possible.

How do the support plans work?

  • 1
    Discuss

    Tell us about your project and support requirements

  • 2
    Sign up

    We’ll help you choose the right level of support

  • 3
    Billing

    You’ll get invoiced annually for your plan

  • 4
    Account

    We’ll set you up with an account on our support portal

  • 5
    Tickets

    Log in to create and see the progress of your tickets

Also includes
commercial version of EventStoreDB

In addition to the support, paid support plan customers get access to the commercial version of EventStoreDB which includes a number of operational tools to help with management and setup.

Operational tools
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All operating systems

  • Authentication via a LDAP Authentication plugin
  • CLI administration tool
    • Perform backups and restores
    • Manage projections
    • Manage persistent subscriptions
    • Perform administrative tasks such as scavenge
  • Correlation and causation
    • Visualize event flows in the UI if you use the correlation/causation ID pattern
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Windows

  • Windows Manager
    • Run EventStoreDB as a Windows service
    • Acts as a supervisor for an EventStoreDB node running under Windows
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Linux (Ubuntu/CentOS/Amazon Linux 2/Oracle Linux 7)

  • DEB/RPM Packages that includes
    • Upstart scripts for supervising EventStoreDB nodes